The Design of Everyday Things by Basic Books Title: The Design of Everyday Things

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Manufacturer: Basic Books
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The Design of Everyday Things by Basic Books

A very inspiring and revolutionary book.

I recommend this book to anyone, but particularly to those who are in the business of building or design.
The Design of Everyday Things by Basic Books

Review

Very good, but very outdated at the end when computers were discussed. Sounds like it was written pre-windows i.e. late '80s.

The Design of Everyday Things by Basic Books

The Years Have Not Been Kind

I take it from other people's reviews that this book is considered by stome to be a classic in the design field. However, I found it unreadable and gave up after a little over a hundred pages. The book failed me on a number of levels, which is particularly surprising considering that the subject of the book is designing things that conveiently and elegantly meet the needs of the user.

Although I was a young adult when the book was first published in the late 1980's, the examples in the book (telphones, sewing machines, typewriters, film projectors, etc.) are so dated, the typesetting so badly done and the pictures of such poor quality, that I felt at times that I was looking at a book from the Eisenhower administration.

His points about good design are valid but are obvious and well known(in his defense, perhaps when he wrote the book they were novel). Devices like single serve coffee machines, ipods and blackberries have brought good design principles into the general consciousness.

He also spends very little time providing interesting examples of good and bad designs and how they came about and their consequences and instead spends too much time rambling. There's an Andy Rooney-ish quality to his musings that was usually annoying but occasionally quaint (his musings that in a decade there would be a good pocket sized computer device that would track his meetings and other information had me checking the book's copyright date). His grumpy complaints about having to remember phone numbers, phone card codes, zip codes and the codes for those new fangled ATM machines brought to my mind images of Homer Simpson's dad, not a man with cutting edge ideas on design.

By the time I gave up halfway through the book, I wasn't sure why the book had been written. Norman seems particularly obsessed with door handles and I just couldn't share his passion on the subject. I would have been more interested in important examples of design failure (e.g., if memory serves, the Audi 100 series' placement of the brake and accelerator pedals that resulted in "sudden acceleration" problems at the time he wrote this book) rather than an obsession with the layout of knobs and burners on stove tops.

I threw my copy in the trash.

The Design of Everyday Things by Basic Books

Industrial design in a nutshell

Dome-headed engineering professors call it "human factors engineering," "interaction design" or "usability engineering," but the purpose of this strangely-named discipline is far simpler than these appellations suggest: to make everyday items do what users expect them to do. Donald Norman has been thinking about usability issues longer than almost anyone and has insights commensurate with his experience. Norman knows how both people and machines work (he has degrees in psychology and engineering). More importantly, he knows how to bridge the gulf between the human mind and the devices the mind wants to use, from toasters to telephones to teapots. In this classic, he provides a few simple precepts and many wonderful examples showing how to design the most important component of any technology - the user's experience. While some of Norman's examples are a little long in the tooth (he discusses VCRs, not DVDs), we find that the principles he describes in this friendly book are still sprightly almost 20 years after their initial publication.
The Design of Everyday Things by Basic Books

Still a classic

Have you ever stood in front of a door, or a microwave, absolutely flummoxed, because the damned thing gave you no clue whatsoever how to open it. If so (even if not), you will enjoy this book. In clear, coruscating prose he exposes the miserable flaws in the design of everyday objects which conspire to make our lives less convenient, more miserable, and sometimes more dangerous.

The book is not just an exposé of the appalling laziness and hostility to consumers that is commonplace among designers( e.g. in the software industry, which is a story unto itself - see "The Lunatics are Running the Asylum") - it is also a clarion call to action. We need not live in a world where it appears that appliances conspire to make us feel like idiots. And when they do - when you can't figure out which button to push, or whether a door opens inward or outward - remember that you are not the one at fault. It is the lazy incompetent designer of the thing which is making you miserable who is deserving of scorn and ridicule.

Far too often, in a design world which favors form over function and usability, crimes against the user get rewarded with prizes and the acclaim of the design cognoscenti. People who presumably never have to struggle with the consequences of their own reckless disregard for the usability of the objects they design.

This book is an outraged and eloquent call for change. Though it was written several years ago, the central arguments hold up well, and the style is humorous and engaging.
The Design of Everyday Things by Basic Books

Product Description

First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.
The Design of Everyday Things by Basic Books

Amazon.com

With the many recent advances in technology, it seems, there has followed a diminution of quality. Electronic books have several advantages over their print counterparts, for instance. But for the time being, they're hard to use and unattractive to boot. Computers, which are supposed to make our lives easier, are commonly sources of frustration and wasted time. Movies are wondrously chock-a-block with special effects--but someone forgot the story. And so on.

Donald Norman, a retired professor of cognitive science, is bothered to no end by the fact that grappling with unfriendly objects now takes up so many of our hours. Over the course of several books, of which The Psychology of Everyday Things was the first, he has railed against bad design. He scrutinizes a range of artifacts that are supposed to make our daily living a little easier, and he finds most of them wanting. Why, he asks, does a door need instructions that say "push" or "pull"? A well-designed object, he argues, is self-explanatory. But well-designed objects are increasingly rare, for the present culture places a higher value on aesthetics than utility, even with such items as cordless screwdrivers, dresser drawers, and kitchen cabinets. In their concern for creating "art," many designers don't seem to consider what people actually do with things. Such disregard, Norman suggests, leads to few objects being standardized: think of all the different kinds of unsynchronized clocks that lurk in microwave ovens, VCRs, coffee makers, and the like--and of all the different kinds of batteries needed to drive them. Why, he wonders, must we reset all those clocks whenever the power goes off? Some designer somewhere, he ventures, ought to develop a master clock that communicates with all other electric clocks in a home--one that, when reset, synchronizes its slave units.

You don't need to be especially interested in technological matters to enjoy Norman's arguments. The book's underlying question is aimed at a global audience: will the design of everyday things improve? If this entertaining and, yes, well-designed book changes even a few minds, perhaps it will. --Gregory McNamee